Privacy Policy

1. Introduction

At get108, we are deeply committed to protecting the privacy and security of our users' personal information. This Privacy Policy ("Policy") explains how get108 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "User") who access or use our online gaming platform, website located at https://get108.cam, mobile applications, and related services (collectively, the "Platform").

This Privacy Policy is designed to comply with applicable international data protection standards and Indonesian privacy regulations. We recognize that privacy is a fundamental right, and we have implemented comprehensive technical, administrative, and physical safeguards to ensure your personal information is handled responsibly and securely throughout all stages of data processing.

2. Data Controller

For the purposes of applicable data protection laws, get108 acts as the data controller responsible for the collection, processing, and protection of your personal information. This means we determine the purposes and means of processing your personal data and are accountable for ensuring compliance with privacy regulations.

Data Protection Officer Contact: For any privacy-related inquiries, data access requests, or concerns about how your personal information is handled, you may contact our Data Protection Officer at [email protected]. We are committed to responding to all legitimate privacy requests within 30 days of receipt.

3. Information We Collect

To provide you with a secure, personalized, and legally compliant gaming experience, get108 collects various categories of personal information. The specific data we collect depends on how you interact with our Platform:

3.1 Account Registration Information

When you create an account with get108, we collect the following mandatory information:

• Personal Identification Data: Full legal name (as it appears on your government-issued ID), date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, residential address including street address, city, postal code, and province
• Login Credentials: Username and encrypted password (we never store passwords in plain text)
• Preferred Currency: Your selected currency for transactions (Indonesian Rupiah for Indonesian residents)

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and responsible gaming requirements, we collect identity verification documents:

• Government-issued photo identification (Indonesian National ID / KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months)
• Selfie photographs holding your identification document for biometric verification
• Source of funds documentation for high-value transactions or VIP account holders

3.3 Financial and Transaction Data

We collect information related to your financial transactions on the Platform:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, and others
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Deposit and withdrawal transaction history, including amounts, dates, times, and payment methods used
• Bonus and promotion participation records
• Account balance and funds movement logs

3.4 Gaming Activity and Behavior Data

To improve our services, detect fraud, and ensure fair play, we automatically collect information about your gaming activities:

• Betting history including games played, wager amounts, win/loss records, and game outcomes
• Login and logout timestamps, session duration, and frequency of visits
• Game preferences, favorite games, and playing patterns
• Bonus wagering progress and promotion redemption history
• Responsible gaming settings including self-imposed deposit limits, loss limits, and session time limits

3.5 Technical and Device Information

When you access our Platform, we automatically collect certain technical information:

• IP address, device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), and browser type
• Device identifiers (IMEI, MAC address, advertising ID)
• Screen resolution, language preferences, and timezone settings
• Cookies and similar tracking technologies (see Section 10 for detailed information)
• Referral source (how you found our website)
• Geolocation data to verify you are accessing our services from Indonesia

3.6 Communications and Support Data

When you contact our customer support or communicate with us, we retain records of:

• Live chat transcripts, email correspondence, and phone call recordings
• Feedback, complaints, and dispute resolution communications
• Survey responses and marketing communication preferences

4. How We Collect Your Data

get108 collects personal information through multiple channels:

4.1 Direct Collection

Most personal data is collected directly from you when you voluntarily provide it during account registration, KYC verification, making deposits or withdrawals, contacting customer support, or updating your account settings.

4.2 Automated Collection

Some information is collected automatically through cookies, web beacons, server logs, and similar technologies when you access or use our Platform. This includes technical data, device information, and behavioral analytics.

4.3 Third-Party Sources

We may receive information about you from third-party sources including:

• Payment processors and financial institutions verifying transaction authenticity
• Identity verification services confirming the validity of submitted documents
• Fraud prevention and credit reference agencies
• Marketing partners (only if you have provided consent to share your information)
• Publicly available sources for AML and sanctions screening

5. How We Use Your Personal Data

get108 processes your personal information for the following specific purposes:

5.1 Account Management and Service Provision

• Creating, maintaining, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Enabling gameplay and delivering gaming services
• Applying bonuses, promotions, and VIP rewards
• Providing customer support and responding to inquiries

5.2 Legal and Regulatory Compliance

• Verifying your identity, age (21+ requirement), and residency status
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Preventing underage gambling and protecting vulnerable players
• Implementing responsible gaming tools and monitoring player behavior for problem gambling indicators
• Responding to legal requests, court orders, and regulatory investigations
• Maintaining records as required by applicable gaming licenses and regulations

5.3 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, collusion, cheating, and other prohibited activities
• Protecting the security and integrity of our Platform
• Monitoring for suspicious transactions or abnormal betting patterns
• Enforcing our Terms and Conditions
• Investigating and resolving disputes

5.4 Service Improvement and Analytics

• Analyzing Platform usage to improve user experience and functionality
• Conducting market research and gathering customer feedback
• Developing new products, features, and services
• Testing and optimizing Platform performance
• Generating aggregated, anonymized statistics for business intelligence

5.5 Marketing and Communications

• Sending promotional offers, bonuses, and VIP program benefits (only with your consent)
• Personalizing content and recommendations based on your gaming preferences
• Conducting promotional campaigns during Indonesian holidays (Ramadan, Idul Fitri, Indonesian Independence Day)
• Sending transactional emails and SMS notifications (deposit confirmations, withdrawal updates, security alerts)

Legal Basis for Processing: We process your personal data based on: (a) your consent, (b) necessity to fulfill our contractual obligations to you, (c) compliance with legal obligations, (d) protection of vital interests, and (e) our legitimate business interests in providing secure and effective gaming services.

6. Data Sharing and Disclosure

get108 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

6.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our Platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals
• Game Providers: Software developers who supply slot games, live casino services, and sports betting platforms
• Identity Verification Services: Third-party KYC providers that verify government-issued identification documents
• Fraud Prevention Services: Security companies that help detect and prevent fraudulent activities
• Customer Support Platforms: Live chat and helpdesk software providers
• Marketing and Analytics Tools: Services that help us understand Platform usage and improve user experience

All service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for the specific purposes we authorize.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Protect the rights, property, or safety of get108, our users, or the public
• Investigate suspected illegal activity, fraud, or violations of our Terms and Conditions
• Respond to anti-money laundering or terrorist financing investigations

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our Platform before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as participating in promotional partnerships or referring friends to our Platform.

7. Data Security Measures

Protecting your personal information is our top priority. get108 implements industry-leading security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and logical access controls
• Password Protection: Passwords are encrypted using advanced hashing algorithms (bcrypt or similar); we never store plain-text passwords
• Firewall Protection: Multi-layered firewall systems protect our infrastructure from unauthorized intrusion
• Regular Security Audits: Independent third-party security experts conduct penetration testing and vulnerability assessments
• Intrusion Detection Systems: Real-time monitoring for suspicious activity and security breaches

7.2 Administrative Security Measures

• Strict access controls ensuring only authorized personnel can access personal data on a need-to-know basis
• Employee confidentiality agreements and regular privacy training
• Incident response procedures for data breach scenarios
• Regular review and update of security policies and procedures

7.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if available
• Log out after each gaming session, especially on shared or public devices
• Never share your account credentials via email or suspicious links
• Immediately report any unauthorized account access to our support team

Data Breach Notification: In the unlikely event of a data breach that compromises your personal information, we will notify you and relevant authorities within 72 hours as required by applicable regulations, and take immediate steps to mitigate harm.

8. Data Retention

get108 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal data is retained for the duration of your active account plus any additional period required by law
• Closed Accounts: After account closure, we retain certain data for 7 years to comply with financial record-keeping and AML regulations
• Transaction Records: Financial transaction logs are retained for 7 years as required by Indonesian tax and financial regulations
• Gaming Activity Logs: Betting history and gameplay records are retained for 5 years for dispute resolution and regulatory compliance
• Marketing Communications: If you unsubscribe from marketing emails, your contact information is retained on our suppression list to honor your opt-out preference

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

9. Your Privacy Rights

As a get108 user, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your verified request.

9.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain certain information where legally required (e.g., financial transaction records for AML compliance).

9.4 Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of disputed data or assess the legitimacy of a processing purpose.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data based on legitimate interests. You can always opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We may request additional information to verify your identity before processing your request. We aim to respond to all legitimate requests within 30 days.

10. Cookies and Tracking Technologies

get108 uses cookies and similar tracking technologies to enhance your experience, improve Platform functionality, and analyze usage patterns. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for Platform functionality, such as maintaining your login session and remembering your preferences
• Performance Cookies: Collect information about how you use our Platform to help us improve performance and user experience
• Functional Cookies: Enable enhanced features like live chat support and personalized content
• Analytics Cookies: Help us understand user behavior through services like Google Analytics (data is anonymized)
• Advertising Cookies: Used to deliver relevant promotional content (only with your consent)

Managing Cookies: You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect Platform functionality and prevent you from using certain features. For more information about managing cookies, visit your browser's help section.

11. International Data Transfers

While get108 primarily serves Indonesian residents, some of our service providers and data processing infrastructure may be located outside Indonesia. When we transfer your personal data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipient countries provide adequate data protection standards
• Implementing supplementary security measures for sensitive data

Your personal information will never be transferred to jurisdictions with inadequate data protection without appropriate safeguards in place.

12. Children's Privacy

get108's services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such information from our systems and terminate the associated account.

Parents and guardians should monitor their children's internet usage and utilize parental control tools to prevent underage access to gambling websites. If you believe we have collected information from a minor, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

get108 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes that significantly affect your privacy rights, we will:

• Notify you via email at the address associated with your account
• Display a prominent notice on our Platform homepage
• Update the "Last Updated" date at the top of this Policy

Continued use of our services after changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 through the Platform

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.